The reservation involves the acceptance of the following conditions :

Any reservation option not confirmed within five days is regarded as null and void.
The confirmation of a reservation is validated by the payment of a deposit corresponding to 30 % (minimum of 1 night) of the total for the services booked.
Deposits are a guarantee of reservation for the customers and the hotel.
Deposits are kept by the hotel in the event of full or partial cancellation of the stay.
A stay that has commenced is subject to the full period booked.
Our tariffs may be subject to change without notification.
Specific conditions may applied to discount offers, please be aware of them.
Rooms are available from 4pm and must be vacated before 10am on the day of the departure.

Nom et adresse du site internet du médiateur

Après avoir saisi le service clients et à défaut de réponse satisfaisante dans un délai de 30 jours, le client peut saisir le Médiateur du Tourisme et du Voyage, dont les coordonnées et modalités de saisine sont disponibles sur son site: www.mtv.travel .